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In order for the tour to take place in the best possible way, please read the following information:
Being a physical activity, as you are going to lead the team of sled dogs that you will be assigned by the instructors, you must enjoy good health and not have disabling physical handicaps. No particular aptitude is required and there are no age limits. It is not a suitable activity for people with severe heart disease.
We recommend a suitable mountain clothing, more specifically we suggest wearing gloves, sunglasses and winter clothing. You will not be able to make the excursion and you will not be refunded if you are wearing ski boots, so we recommend footwear suitable for snow sports activities (after skiing, hiking shoes, mountain boots).
We remind you that you are hiking on a high altitude trail and you will be in close contact with animals, so for the sake of the proper running of the activity it is essential that you present yourself in a suitable mental state, specifically not under The effect of alcoholic and / or narcotic substances: it will be our staff's care to check for any irregularities and, in situations unfit, refuse to accompany you on excursion without any right to any refund, this to ensure and safeguard the health of our animals.
Pregnant women will not be able to participate in the tour.
It is parents' care to reassure their children who, due to the barking of the dogs during the departure phase, could be frightened and oppose the departure. In case of cancellation for the aforementioned reason by the child or by all the participants in the same reservation, no refund will be provided.
If a service is cancelled less than three days (72 hours) before the scheduled departure time, 100% of the price must be paid. If a service is cancelled more than three days (72 hours) before the scheduled departure time, the price will be totally refunded except for the following:
1) Tickets and reservations that have already been made for the client will not be refunded
2) Bank charges related to the payment of the service will not be refunded.
It is your responsibility to call the service supplier at the provided phone number or, if they are not available, the office, to inform of your delay. Whenever possible we will do our best to reschedule your meeting time at no extra cost, however it may happen that a reschedule is not possible or that it incurs an additional cost. If a call is not made prior to reservation time, and/or you are not able to be present for your meeting time, the service will be considered a no-show. No-show clients cannot re-schedule the service and must re-book the service at the full price.
In the presence of one of the following gift vouchers (Gifts24, Regalo.it, Direct gift vouchers) it is necessary to book in advance via email; the staff reserves the right not to accept vouchers for which no advance booking has been made.
The gift vouchers purchased on our site for Sestriere or Cervinia can be used in the winter seasons 2020/2021 and 2021/2022 and are valid exclusively for the location chosen when purchasing the voucher. By "winter season" we mean approximately the period from December to April - the start and end dates of the season may vary depending on the presence of a snow cover that allows the activities to take place.
The gift vouchers purchased for Pragelato can only be used in the current summer season or, if it has not yet started at the time of purchase, in the following one. By "summer season" we mean the period from May to October - the start and end dates of the season may vary depending on the weather conditions.
Unaccompanied minors can participate in excursions from the age of 7 and / or 30kg in weight (they must independently drive a sled), however the presence of an adult or older brother is recommended as part of the same excursion as the minor.
Children under 7 years of age (30 kg in weight) can participate in excursions transported in the instructor's sled by the instructor himself; the presence of an adult in the same escursion is mandatory.
To be able to make the sleigh ride you will follow an informative briefing where the instructors will give all the practical and safety notions to guarantee all participants a pleasant excursion. If you do not feel able to take part in the excursion it is necessary to inform the instructors before departure; once inserted in the group and assigned a group of dogs it is no longer possible to abandon the excursion.
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