Frequently Asked Questions

We have collected all the questions we are asked most frequently about our activities and how to participate.
If you have any doubts or curiosity try reading here, otherwise you can contact us by going to the page Contact us!

Do i have to drive the sled?

Yes, everyone drives his or her own sled, having followed a course that lasts about 15 minutes. the excursion is always guided by an experienced instructor who will take the lead on his own sled.

Can my child come with me on my sled?

No, any children under 30kg are transported by the instructor on his sled. children over 30kg already big enough to drive their own sled.

What happens if it snows?

Excursions can normally still go ahead, even in adverse weather conditions. siberian huskies love the cold and snow, and have been specially designed by mother nature to run in front of the sled, even when the weather is against them.

Is it difficult to drive a sled?

Driving a sled is not difficult providing you follow the instructions given during the briefing.

Do you need special physical training?

There are no particular physical requirements, as long as you are in good health.

Can i go sled dogging if i have fractured my arm / leg / foot / hand?

No, sled dogging cannot be done by anyone who has been subjected to a recent trauma resulting in a fracture.

Can i go sled dogging in ski boots?

No, ski boots, trainers or footwear that is unsuitable for outdoor activities on the snow must not be worn during sled dogging activities. it is however possible to wear snowboard boots.

Can mums-to-be go sled dogging?

No, for safety reasons, it is not possible for pregnant ladies to practise this sport.

Is sled dogging tiring?

The term "musher", the one who drives the sled, derives from the french verb "marcher" - "to walk", and the spirit of sled dogging is about sharing the entire experience with the dogs, and helping them where necessary. therefore, in the parts where the piste goes uphill, you will have to help the dogs by pushing the sled with one foot, and walk next to the sled when the piste goes downhill. during the briefing you will be given specific instructions on this.

From what age can my child go sled dogging?

From the age of 3, children can be transported by our instructors. from about the age of 7, youngsters can drive their own sled.

Can i ride on a friend's / parent's sled?

No, anyone from the age of 7, or over 30kg, drives his/her own sled

Can i fall off the sled?

Yes, it is possible to fall off the sled. at the safety briefing we will tell you everything you need to know in the event of a fall.

Do i need to print my reservation tickets?

Yes, the tickets are your proof of purchase. every member of the group should have a ticket with them when doing the excursion. They must be produced in the event of fiscal controls by the finance police corp who may present themselves at any time at the centre.

ATTENTION

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Terms and conditions

Useful informations

In order for the tour to take place in the best possible way, please read the following information:

Being a physical activity, as you are going to lead the team of sled dogs that you will be assigned by the instructors, you must enjoy good health and not have disabling physical handicaps. No particular aptitude is required and there are no age limits. It is not a suitable activity for people with severe heart disease.

We recommend a suitable mountain clothing, more specifically we suggest wearing gloves, sunglasses and winter clothing. You will not be able to make the excursion and you will not be refunded if you are wearing ski boots, so we recommend footwear suitable for snow sports activities (after skiing, hiking shoes, mountain boots).

We remind you that you are hiking on a high altitude trail and you will be in close contact with animals, so for the sake of the proper running of the activity it is essential that you present yourself in a suitable mental state, specifically not under The effect of alcoholic and / or narcotic substances: it will be our staff's care to check for any irregularities and, in situations unfit, refuse to accompany you on excursion without any right to any refund, this to ensure and safeguard the health of our animals.

Pregnant women will not be able to participate in the tour.

Cancellation policy

If a service is cancelled less than three days (72 hours) before the scheduled departure time, 100% of the price must be paid. If a service is cancelled more than three days (72 hours) before the scheduled departure time, the price will be totally refunded except for the following:

1) Tickets and reservations that have already been made for the client will not be refunded

2) Bank charges related to the payment of the service will not be refunded.

It is your responsibility to call the service supplier at the provided phone number or, if they are not available, the office, to inform of your delay. Whenever possible we will do our best to reschedule your meeting time at no extra cost, however it may happen that a reschedule is not possible or that it incurs an additional cost. If a call is not made prior to reservation time, and/or you are not able to be present for your meeting time, the service will be considered a no-show. No-show clients cannot re-schedule the service and must re-book the service at the full price.


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