Frequently Asked Questions

We have collected all the questions we are asked most frequently about our activities and how to participate.
If you have any doubts or curiosity try reading here, otherwise you can contact us by going to the page Contact us!

Do i have to drive the sled?

Yes, everyone drives his or her own sled, having followed a course that lasts about 15 minutes. the excursion is always guided by an experienced instructor who will take the lead on his own sled.

Can my child come with me on my sled?

No, any children under 30kg are transported by the instructor on his sled. children over 30kg already big enough to drive their own sled.

What happens if it snows?

Excursions can normally still go ahead, even in adverse weather conditions. siberian huskies love the cold and snow, and have been specially designed by mother nature to run in front of the sled, even when the weather is against them.

Is it difficult to drive a sled?

Driving a sled is not difficult providing you follow the instructions given during the briefing.

Do you need special physical training?

There are no particular physical requirements, as long as you are in good health.

Can i go sled dogging if i have fractured my arm / leg / foot / hand?

No, sled dogging cannot be done by anyone who has been subjected to a recent trauma resulting in a fracture.

Can i go sled dogging in ski boots?

No, ski boots, trainers or footwear that is unsuitable for outdoor activities on the snow must not be worn during sled dogging activities. it is however possible to wear snowboard boots.

Can mums-to-be go sled dogging?

No, for safety reasons, it is not possible for pregnant ladies to practise this sport.

Is sled dogging tiring?

The term "musher", the one who drives the sled, derives from the french verb "marcher" - "to walk", and the spirit of sled dogging is about sharing the entire experience with the dogs, and helping them where necessary. therefore, in the parts where the piste goes uphill, you will have to help the dogs by pushing the sled with one foot, and walk next to the sled when the piste goes downhill. during the briefing you will be given specific instructions on this.

From what age can my child go sled dogging?

From the age of 3, children can be transported by our instructors. from about the age of 7, youngsters can drive their own sled.

Can i ride on a friend's / parent's sled?

No, anyone from the age of 7, or over 30kg, drives his/her own sled

Can i fall off the sled?

Yes, it is possible to fall off the sled. at the safety briefing we will tell you everything you need to know in the event of a fall.

Do i need to print my reservation tickets?

Yes, the tickets are your proof of purchase. every member of the group should have a ticket with them when doing the excursion. They must be produced in the event of fiscal controls by the finance police corp who may present themselves at any time at the centre.

ATTENTION

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Terms and conditions

Useful informations

In order for the tour to take place in the best possible way, please read the following information:

Being a physical activity, as you are going to lead the team of sled dogs that you will be assigned by the instructors, you must enjoy good health and not have disabling physical handicaps. No particular aptitude is required and there are no age limits. It is not a suitable activity for people with severe heart disease.

We recommend a suitable mountain clothing, more specifically we suggest wearing gloves, sunglasses and winter clothing. You will not be able to make the excursion and you will not be refunded if you are wearing ski boots, so we recommend footwear suitable for snow sports activities (after skiing, hiking shoes, mountain boots).

We remind you that you are hiking on a high altitude trail and you will be in close contact with animals, so for the sake of the proper running of the activity it is essential that you present yourself in a suitable mental state, specifically not under The effect of alcoholic and / or narcotic substances: it will be our staff's care to check for any irregularities and, in situations unfit, refuse to accompany you on excursion without any right to any refund, this to ensure and safeguard the health of our animals.

Pregnant women will not be able to participate in the tour.

It is parents' care to reassure their children who, due to the barking of the dogs during the departure phase, could be frightened and oppose the departure. In case of cancellation for the aforementioned reason by the child or by all the participants in the same reservation, no refund will be provided.

Cancellation policy

If a service is cancelled less than three days (72 hours) before the scheduled departure time, 100% of the price must be paid. If a service is cancelled more than three days (72 hours) before the scheduled departure time, the price will be totally refunded except for the following:

1) Tickets and reservations that have already been made for the client will not be refunded

2) Bank charges related to the payment of the service will not be refunded.

It is your responsibility to call the service supplier at the provided phone number or, if they are not available, the office, to inform of your delay. Whenever possible we will do our best to reschedule your meeting time at no extra cost, however it may happen that a reschedule is not possible or that it incurs an additional cost. If a call is not made prior to reservation time, and/or you are not able to be present for your meeting time, the service will be considered a no-show. No-show clients cannot re-schedule the service and must re-book the service at the full price.

Gift Vouchers

In the presence of one of the following gift vouchers (Gifts24, Regalo.it, Direct gift vouchers) it is necessary to book in advance via email; the staff reserves the right not to accept vouchers for which no advance booking has been made.

The gift vouchers purchased on our site for Sestriere or Cervinia can be used in the winter seasons 2020/2021 and 2021/2022 and are valid exclusively for the location chosen when purchasing the voucher. By "winter season" we mean approximately the period from December to April - the start and end dates of the season may vary depending on the presence of a snow cover that allows the activities to take place.

The gift vouchers purchased for Pragelato can only be used in the current summer season or, if it has not yet started at the time of purchase, in the following one. By "summer season" we mean the period from May to October - the start and end dates of the season may vary depending on the weather conditions.

Unaccompanied minors

Unaccompanied minors can participate in excursions from the age of 7 and / or 30kg in weight (they must independently drive a sled), however the presence of an adult or older brother is recommended as part of the same excursion as the minor.

Children under 7 years of age (30 kg in weight) can participate in excursions transported in the instructor's sled by the instructor himself; the presence of an adult in the same escursion is mandatory.

Our briefing

To be able to make the sleigh ride you will follow an informative briefing where the instructors will give all the practical and safety notions to guarantee all participants a pleasant excursion. If you do not feel able to take part in the excursion it is necessary to inform the instructors before departure; once inserted in the group and assigned a group of dogs it is no longer possible to abandon the excursion.


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